Privacy Policy

Privacy Policy for Soil Merchants

Welcome to our Privacy Policy. Your privacy is critically important to us.

This privacy policy explains how Soil Merchants collects, uses, and protects your personal information. It also outlines your rights concerning your data and how you can exercise them. Please read this document carefully and in conjunction with any applicable terms and conditions. If any conflicts arise, this privacy policy will take precedence.

1. Definitions

• Soil Merchants, We, Our, and Us refer to Soil Merchants, including its successors and assigns.

• Personal Data refers to any information that identifies you as an individual, such as your name, physical address, phone number, email address, and identification/passport number.

• Processing encompasses activities such as collecting, using, storing, altering, retrieving, and deleting your personal data.

• Sensitive Personal Data includes information revealing race, ethnicity, religion, sexual orientation, health data, or data regarding children, spouses, or parents.

• You refers to any individual interacting with Soil Merchants, including customers, contractors, suppliers, or third parties.

2. Collection of Personal Data

We only collect personal data necessary for the purposes outlined in this policy. Data may be collected through written forms, email, phone calls, our website, or other communication platforms.

We collect your personal data when you:

1. Visit, access, or use our website or online platforms.

2. Contact us with inquiries or complaints.

3. Visit our premises or attend events organized by Soil Merchants.

4. Apply for a job or partnership.

5. Subscribe to our services, newsletters, or marketing communications.

6. Participate in surveys, competitions, or promotional activities.

These examples are illustrative and not exhaustive.

3. What Information Do We Collect?

We may collect:

• Your name, contact details, identity document information, and nationality.

• Transaction details related to services or products purchased.

• Preferences related to our services or products.

• CCTV footage when you visit our premises.

• Information provided for event registration or participation.

For minors, we only process data with parental or legal guardian consent, ensuring it aligns with the child’s best interests.

4. Use of Personal Data

Your personal data is processed to:

• Fulfill contractual obligations.

• Communicate updates about our services and products.

• Address inquiries and feedback.

• Conduct research and improve our offerings.

• Comply with legal or regulatory requirements.

• Send marketing communications, unless you opt out.

We will not use your personal data for purposes other than those disclosed without obtaining your consent.

5. Sharing and Disclosure of Data

Your personal data may be shared with:

• External contractors, auditors, and service providers working with us.

• Regulatory authorities as required by law.

• Legal representatives in connection with legal proceedings or claims.

6. Retention of Personal Data

We retain your personal data only as long as necessary to fulfill its purpose or comply with legal requirements. Retention criteria include:

• Ongoing contractual relationships.

• Legal obligations.

• Business needs or dispute resolution.

7. Your Rights

You have the following rights regarding your personal data:

1. Access: Request details about the data we hold about you.

2. Correction: Request corrections to inaccurate or incomplete data.

3. Erasure: Request deletion of your data, where applicable.

4. Objection: Object to data processing based on specific grounds.

5. Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us using the details provided below.

8. Security Measures

We employ appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

9. Use of Cookies

Our website uses cookies to improve functionality and user experience. You can manage your cookie preferences via your browser settings.

10. Amendments to This Policy

We reserve the right to amend this privacy policy as necessary. Updates will be posted on our website, and continued use of our services indicates acceptance of these changes.

11. Contact Us

If you have any questions, concerns, or wish to exercise your rights, contact our Data Protection Officer:

Call Us: 0793 111 222
Email: dpo@soilmerchants.co.ke

Thank you for trusting Soil Merchants with your personal data. We are committed to safeguarding your privacy.